Understanding The 4 Communication Styles In The Workplace
Styles of communication are the various broad ways people prefer to communicate with others. It is just like the different personal styles that reflect our outward appearance. It is not only limited to verbal communication but non-verbal communication as well.
To enhance the quality of our relationships, we must understand the different communication styles in the workplace. That's because your workplace communication strategy and skills for managing difficult conversations or situations are closely related to each other.
There are 4 main styles of communication in the workplace that you are likely to encounter. They are Passive, Passive-Aggressive, Aggressive, and Assertive.
4 Types Of Communication Styles In The Workplace
1. Passive Communication Style
Usually, passive communicators are very quiet. They can resist debates and never take a firm stand or assert themselves. They don't share their concerns or feelings, making it hard for colleagues to understand or support them. hey usually avoid expressing their thoughts and feelings. Thus, misunderstandings are common with them.
They may allow other people to control discussions a bad at eye contact. Apart from that, some of the identifications of a passive communicator are-
- Poor posture
- Soft voice
- Apologetic behavior
- Fidgeting
Examples of phrases that a Passive Communicator would use-
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"It doesn't matter that much."
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"I want peace."
Dealing with a passive communicator
To deal with a passive communicator, focus the conversation on solving a problem. Avoid becoming hostile or angry; doing so could make them stop responding. However, you must understand that they may not express their true needs and feelings. They may also agree when they don't want to do something. To be optimistic, sure, and convincing is the best approach. Since passive communicators are more private people, you can also initiate one-on-one conversations.
Ask them for suggestions and thoughts, using broader language, thus providing plenty of room for replies. As they might require some time while answering, you need to be patient with periods of silence.
2. Aggressive Communication Style
The aggressive communicator's traits include being arrogant, condescending, sarcastic, and opportunistic. It shows up in bossy, mean-spirited, lacking gratitude, and disrespectful behavior. An aggressive communicator may also act before thinking. It affects long-term relationships and the effectiveness of their interpersonal abilities.
Few signs of an aggressive communicator include-
- Harsh tonality
- Gestures like crossed arms
- Invading others’ personal spaces
- intense eye contact
- Mocking behavior
Examples of phrases that an aggressive communicator would use include-
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"I'm right, and you're wrong."
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"I'll get my way no matter what."
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"It's all your fault."
Dealing With An Aggressive Communicator
Experts suggest that you remain calm and polite and get to the point. Keep your conversations away from feelings and emotions. Focus the discussion on an actionable solution to the problem. If the person is too difficult or is no longer making meaningful progress, walk away from the situation. But, you will have to seek the HR team's support in handling any harassment or bullying.
3. Passive- Aggressive Communication Style
This type of communicator is noted for using a lot of body language and displaying facial emotions that don't always accurately convey their feelings. This means they are apparently passive. But they are still frustrated or discontented under the surface. Simply put, their acts do not always agree with what they say.
To turn a scene into one that favors them, passive-aggressive communicators can be deceptive. Some passive-aggressive communicators use this approach because they feel powerless or exploited.
Signs of a passive-aggressive communicator includes-
- Mumming
- Using sarcasm
- Showing denials
- Presenting a happy face though obviously irritated
- Providing the silent treatment
Examples of phrases that a Passive-Aggressive communicator would use-
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"That's fine with me, but don't be surprised if someone else gets mad."
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"Sure, we can do things your way" (then mutters to self that "your way" is stupid)
Dealing With Passive-Aggressive Communicator
You may be able to dissolve the condition with humor in mild cases of passive violence. In other cases, you can confront them with their actions. You can encourage them to bring their viewpoints with feedback and truthful communication. But, if possible, you would need to address the issue more explicitly. You can use standardized procedures in more extreme situations.
4. Assertive Communication Style
Those with an assertive communication style are considered the most effective communicators but not overpowering. They communicate their wants, expectations, thoughts, and emotions and practice active listening while considering other people's needs. They take on challenges readily but know when to say no.
In any scenario, assertive communicators tend to protect both sides, balancing one's rights with the rights of others.
Signs of an assertive communicator includes-
- Extensive gestures
- Good pose
- Good eye contact
- A clear voice
Examples of phrases that an aggressive communicator would use include-
- “I’m right and you’re wrong.”
- “I’ll get my way no matter what.”
- “It’s all your fault.”
Dealing With An Assertive Communicator
If you know an assertive communicator, empower them to express their thoughts. One should recognize and learn assertive behavior and communication. It can control stress and anger. It will also improve coping skills with passive, passive-aggressive, and aggressive communication styles.
So, how do you deal with the different communication styles in the workplace? Do let us know in the comments section below.
This article is written by Susmita Sarma, a digital marketer at Vantage Circle. She was involved with media relations before shifting her interest in research and creative writing. Apart from being a classical music buff, she keeps a keen interest in anchoring and cooking. For any related queries, contact editor@vantagecircle.com
