Matt Burns and Tim Gregory discuss the importance of seamless HR service delivery and personalization in enhancing the employee experience at Delta Airlines. Tim emphasizes the need for HR to recognize and respond to different career stages and life events, aiming to build discretionary effort in employees to delight customers. They highlight Delta's commitment to employee and customer safety and the genuine culture that helped them navigate the challenges of the pandemic. The conversation also covers the integration of technology and AI in HR, focusing on reducing friction in employee interactions and using data to drive better decisions. Tim underscores the balance between data-driven decisions and maintaining the human touch in HR practices.
About the Speaker
Tim Gregory is an accomplished executive with extensive experience in strategic transformation and global HR operations. Having worked with high-performing, industry-leading companies across multiple industries, Tim has led HR modernization efforts for four Fortune 500 Chief HR Officers, including two National Academy of Human Resources Fellows.
Known for his dynamic leadership style, Tim excels at addressing "people, process, and technology" challenges to drive business performance. He has a proven ability to lead diverse, global teams and deliver results in fast-paced, complex environments. A skilled communicator and negotiator, Tim is committed to fostering impactful change and organizational success.
Connect with Tim on Linkedin
Show Notes:
(0:55) Tim Gregory introduces himself and shares insights into his background.
(3:40) Matt asks Tim Gregory about how Delta managed to retain its workforce during the pandemic.
(6:20) They discuss the exciting aspects of integrating technology into the employee experience.
(14:45) Matt seeks insight into the current strategies for counselling leaders.
(23:38) The conversation shifts to how Delta’s single view of employees functions in practice.
(28:34) Tim explains how data at Delta enhances their work and fuels excitement for new tech.
